Need assistance? Start by exploring our Support Database and the FAQ below. If you still need help, feel free to create a support ticket.

Frequently Asked Questions (FAQ)

1. What is Shared Managed Hosting?

Shared Managed Hosting is a web hosting service where multiple websites share the same server resources. Our team manages all the technical aspects, including server maintenance, security updates, and performance optimization, so you can focus on your website content and business growth.

2. What hosting plans do you offer?

We offer three main hosting plans:

1. WordPress Starter
2. WordPress Unlimited
3. Business Hosting Pack

Each plan is designed to meet different needs, from beginners to established businesses.

3. What are the details of the WordPress Starter and WordPress Unlimited packs?

4. What is included in the Business Hosting Pack?

Business Hosting Pack:

• Infinite Sites
• Infinite Traffic
• Unlimited SSD Web Space
• Unlimited Bandwidth
• Professional Email Hosting (10 x 10240MB)
• Free Wildcard SSL Certificates
• 1 x MySQL Database
• Advanced Malware Scanning
• Enhanced DDoS Protection
• Priority Support

5. How do the hosting plans differ?

• WordPress Starter: Ideal for beginners starting with WordPress. It includes essential features like 2000MB SSD storage, unlimited bandwidth, and basic security measures.
• WordPress Unlimited: Suited for users who need more storage and email capacity. It offers unlimited SSD storage and additional mailboxes.
• Business Hosting Pack: Designed for businesses requiring advanced features, infinite sites, and priority support. It includes unlimited resources and enhanced security features.

6. What does “Unlimited Bandwidth” mean?

“Unlimited Bandwidth” means there are no limits on the amount of data transferred between your website and its visitors. You won’t be charged extra or experience slowdowns due to high traffic volumes.

7. Is technical support included with all hosting plans?

Yes, all our hosting plans include technical support. Our support team is available to assist you with any questions or issues.

8. Can I upgrade my hosting plan later?

Absolutely! You can upgrade or downgrade your hosting plan at any time without any downtime. Simply contact our support team, and they’ll guide you through the process.

9. Do you offer a money-back guarantee?

Yes, we offer a 30-day money-back guarantee on all our hosting plans. If you’re not satisfied with our services within the first 30 days, you can request a full refund.

10. What payment methods do you accept?

We accept all major credit cards, PayPal, and, soon, bank transfers. For more details, please visit our payment options page.

11. How secure are your hosting services?

We prioritize security by implementing the latest measures, including firewalls, regular malware scans, and automatic updates. Your data is also backed up daily to prevent any loss.

12. Do you provide a control panel for website management?

Yes, we offer an intuitive control panel with all our hosting plans. It allows you to manage your websites, domains, email accounts, and more with ease.

13. Is email hosting included?

Yes, email hosting is included with all our hosting plans:

• WordPress Starter: 2 x 10240MB Mailboxes
• WordPress Unlimited: 5 x 10240MB Mailboxes
• Business Hosting Pack: Professional Email Hosting with 10 x 10240MB mailboxes

14. How quickly can I get my website online?

Once you’ve purchased a hosting plan, your account will be set up instantly. You can start building and launching your website right away.

15. Do you offer website building tools?

Yes, we support easy-to-use CMS platforms, mainly WordPress.

16. Can I transfer my existing website to your hosting service?

Certainly! Our support team can assist you in transferring your website files and databases to our servers at no extra cost.

17. What if I need help learning how to use the hosting services?

For beginners using the WordPress Starter pack, we offer comprehensive course to help you learn. Our support team is also available to answer any questions you may have.

18. Are there any hidden fees?

No, there are no hidden fees. All costs are transparent and outlined during the purchase process.

19. What is a Free Wildcard SSL Certificate?

A Free Wildcard SSL Certificate secures your main domain and all its subdomains, ensuring data transmitted between your website and visitors is encrypted and secure.

20. What is DDoS Protection?

DDoS Protection safeguards your website against Distributed Denial of Service attacks, ensuring your site remains accessible even under malicious traffic spikes.

If you have any other questions not covered here, please feel free to contact our support team for further assistance.